E-commerce is constantly evolving, so shipping companies have become essential to the success of an online business. The shipping company plays a crucial role in delivering products to customers quickly and safely and enhancing a positive online shopping experience. With so many shipping companies available in the market, choosing the right company becomes crucial to the success of your e-commerce

5 basic steps to choose the right e-commerce shipping company:

Shipping companies are the essential partners of any online store, as they play an important role in the success or failure of the store. Therefore, it is important to choose an appropriate shipping company that meets your needs and your customers’ expectations and improves your customers’ online shopping experience.

Determine your needs and the needs of your customers:

Shipping companies specialize in providing shipping services, as some companies provide refrigerated transportation services, regular shipping, international shipping, smart lockers, and fulfillment services. Accordingly, the choice is made according to the nature of your products, and here you must have a clear knowledge of these points:

• The size and dimensions of your products.
• The nature of your products (breakable, refrigerated, or regular shipments).
• The volume of shipments per week.
• Average profit margin from each order.
• Places and areas of coverage or delivery

Shipping rates:

With the diversity of shipping companies, their prices vary according to many factors, including delivery services and methods, geographical coverage, and the size of shipments. However, the shipping price remains an essential factor in choosing the appropriate shipping company, so we advise first to determine the size of the products and delivery locations and then identify the appropriate companies for your products, compare Their prices, and contract with more than one company to ensure the quality of delivery and services provided to your customers.

Time required to deliver shipments:

The speed of delivering orders is an important factor in motivating customers to make a purchase decision, as statistics indicate that 63% of customers see the speed of delivery as a very important factor for them and that 77% of them are willing to pay a larger amount for fast shipping. Accordingly, business owners must review all shipping company services and delivery times, and identify companies that provide express shipping service within two hours or a maximum on the same day, while calculating the cost in relation to the value of the products. The faster the delivery speed and on time, the greater customer confidence in the brand.

technical support :

Ensure the availability of strong and trained customer service to deal with all situations for you as a merchant and for your final customer, by ensuring the presence of various communication channels such as hotline, WhatsApp, and social media platforms, in addition to providing an order tracking feature to reassure your customers at all stages of delivering their orders.

Compensation policies and procedures:

When shipping goods, it is important to familiarize yourself with the compensation policies and procedures of each individual shipping company, in order to avoid any potential problems in the future.

• Procedures: If the shipment is damaged or lost, the customer must file a complaint with the shipping company within a specified period of time, usually 30 days from the date of receipt of the shipment.
• Compensation value: The compensation value borne by the shipping company varies depending on the type of shipment and its estimated value. In some cases, the shipping company may not bear any compensation at all.
• Late shipments: If the shipment is later than scheduled, the customer has the right to claim compensation for the delay. The compensation value is usually equal to the value of the shipment.

Choosing the right e-commerce shipping company is an important decision that can affect the success or failure of your store. The shipping experience that the customer gets is one of the most important factors that affects his satisfaction with the purchase, and thus the possibility of him returning to buy more products from your store. By following the steps mentioned above, you can choose a shipping company that provides you and your customers with an excellent shipping experience.